Refund and Cancellation

Refund and Cancellation


PAYMENT OF FEES

www.junglesurvivalacademy.com reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. www.junglesurvivalacademy.com further reserves the right to alter any and all fees from time to time, without notice.
The Customer shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by www.junglesurvivalacademy.com for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.
In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. www.junglesurvivalacademy.com is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
The Customer shall request www.junglesurvivalacademy.com for any refunds against the unutilized or ‘no show’ air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and , as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.

USING MOBILE NUMBER OF THE CUSTOMER BY www.junglesurvivalacademy.com

www.junglesurvivalacademy.com may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the Customer at the time of booking; www.junglesurvivalacademy.com may also contact the Customer by voice call, SMS or email in case the Customer couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the Customer for concluding the booking and also to help the Customer for the same. The Customer hereby unconditionally consents that such communications via SMS and/ or voice call by www.junglesurvivalacademy.com is (a) upon the request and authorization of the Customer, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The Customer will indemnify www.junglesurvivalacademy.com against all types of losses and damages incurred by www.junglesurvivalacademy.com due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the Customer on www.junglesurvivalacademy.com with respect to the intimations mentioned above or due to a wrong number or email id being provided by the Customer for any reason whatsoever.

FORCE MAJURE SITUATIONS

The Customer agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honour the confirmed bookings due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations, etc. If www.junglesurvivalacademy.com is informed in advance of such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The Customer agrees that www.junglesurvivalacademy.com being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
The Customer agrees that in situations due to any technical or other failure in www.junglesurvivalacademy.com, services committed earlier may not be provided or may involve substantial modification. In such cases, www.junglesurvivalacademy.com shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of www.junglesurvivalacademy.com against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the Customer.
www.junglesurvivalacademy.com shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the Customer affected will be promptly given notice as the situation permits.
Without prejudice to whatever is stated above, the maximum liability on part of www.junglesurvivalacademy.com arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by www.junglesurvivalacademy.com for its services.
In no event shall www.junglesurvivalacademy.com and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the www.junglesurvivalacademy.com website(s) or any other channel . Neither shall www.junglesurvivalacademy.com be responsible for the delay or inability to use the www.junglesurvivalacademy.com websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the www.junglesurvivalacademy.com website(s), or otherwise arising out of the use of the www.junglesurvivalacademy.com website(s), whether based on contract, tort, negligence, strict liability or otherwise.
www.junglesurvivalacademy.com is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.